Refund Policy
We provide a practical, review-based refund policy for Pro rather than an unlimited no-questions-asked promise.
7-day refund request window
You may submit a refund request within 7 days of the initial payment date. Refund approval is not automatic. We review activation status, device bindings, usage intensity, and transaction risk before approving a request.
How to request a refund
- Email jiangming@hcznit.cn.
- Include the order email, license code, or payment order number.
- Once verified, we will process the refund through the original payment channel where possible.
Limits and exclusions
- Orders beyond the 7-day window are generally not eligible for refund review.
- Additional seat orders, bulk purchases, and customized support orders are generally excluded unless required by applicable law.
- We may deny refunds in clear cases of abuse, resale, license sharing, or attempts to circumvent licensing limits.
- We may pause review and request additional information when an order shows abnormal activation frequency, rebinding behavior, clustered device fingerprints, or similar fraud signals.
- If a payment provider or local law imposes mandatory refund rules, those rules take precedence where required.
What happens after a refund
Once a refund is completed, the related Pro license may be revoked or deactivated, and bound devices may lose Pro access.
Resale and transfer
License codes are for the original purchaser within the permitted usage scope only. They may not be publicly distributed, resold, bundled into secondary products, or split across multiple unrelated users. If we detect resale or abusive transfer behavior, we may revoke the affected license, deny refund requests, block future purchases, and apply risk controls to related orders or devices.
Contact
If you have refund-related questions, email jiangming@hcznit.cn.